Question 1

Do you provide a complete hiring solution, including registration, as at other agencies in Hong Kong?

Accepted Answer

Yes, we do. From the first time you ask our team about finding your family a new helper through her registration, organisation of her contract and beyond - we will stay in touch with you throughout her first, 2-year contract.

Question 2

How long might it take to find a suitable helper?

Accepted Answer

Our record is less than one day. Some people take longer. Our model means that with each passing week, placing a helper with references becomes a little easier.

Question 3

How can you possibly charge so little?

Accepted Answer

We keep costs down by managing information and communications using software. This website is only a tiny part of the overall HelperFirst picture! We are determined to offer better value than the rest of the market. If you can find an equivalent service for a lower fee, we will refund the difference.

Question 4

Why don't you offer monthly subscriptions?

Accepted Answer

We think these are a honey-trap for repeat payments and that the section of the industry offering these is not acting in the customer's interests - either the helper or her new employer.

Question 5

Do I have to pay up-front?

Accepted Answer

No. When we begin sharing IP like phone numbers or organising interviews, you become our customer - that's 'the point of no return' (you can't give a phone number back!).

Question 6

Do you charge Helpers anything?

Accepted Answer

Never. We help them find you for free.

Question 7

Can you find helpers from overseas?

Accepted Answer

Yes. Get in touch by speaking to the team. We are online now.

Can you check out the work histories and references of helpers we meet online.

We check everyone's references and work histories. We only send candidates who completed our pre-interview process satisfactorily. We always tell you if a helper you want to speak to has fully documented her application or not.

Question 8

Can you provide drivers, nannies, nurses, gardeners, part-timers, and live out helpers?

Accepted Answer

We provide contact with all of the above and advise you on how not to fall foul of the law in HK.

Question 9

Can you organise quarantine, Covid tests, health checks, helper medical insurance and so forth?

Accepted Answer

Yes, we can. Just ask the team.

Question 10

What's the best way to get in touch with the HelperFirst team?

Accepted Answer

Get in touch via Whatsapp, WeChat, Signal, Messenger, Instagram, on-site messaging here, email, Facebook and smoke signals.

Question 11

Smoke signals? Really?

Accepted Answer

No, silly. That was what we call an 'Easter Egg' in the Games Industry.

Question 12

What about the games industry?

Accepted Answer

Before we got mad at the helper hiring industry in Hong Kong and decided to turn it upside down, we had >60 million customers in the games industry. That's where we learned how to do all this clever stuff.

Question 13

Do I know enough now?

Accepted Answer

Do you? Get in touch; we will be happy to help.

Hi, I'm Arcelle!

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