Privacy | HelperFirst

WEBSITE PRIVACY POLICY

(the “Privacy Policy”)

Canyudo Ltd ("we" or "us") is committed to protecting and respecting your privacy.

This Privacy Policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Canyudo Ltd of 7 MANOR STREET BRIDLINGTON ENGLAND YO15 2SA .

Information collection

1.1

In order to provide a better service to you, we may collect and process the following data about you:

Information you give us

(a)

Information that you provide by filling in forms on our site (the "Site") or by corresponding with by phone, email or otherwise. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our Site. The information you give us may include your name, address, email address, and phone number, financial and credit card information, personal description and photograph;

Information we collect about you

(b)

With regard to each of your visits to the Site, we will automatically collect the following information:

(i)

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(ii)

information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Information we receive from other sources

(c)

This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data if we intend to share the data internally and combine it with data collected on this Site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information

1.2

We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

Uses made of the information

2.1

We use information held about you in the following ways:

(a)

ensuring that content from our Site is presented in the most effective manner for you and for your computer;

(b)

providing you with alerts, newsletter, education materials or information that you requested or signed up to;

(c)

carrying out our obligations arising from any contracts entered into between you and us;

(d)

allowing you to participate in interactive features of our service, when you choose to do so;

(e)

designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, and improving and furthering the provision our products and services;

(f)

complying with laws and regulations applicable to us or any of our affiliates in or outside England and Wales;

(g)

undertaking legal proceedings, including collecting overdue amounts and seeking professional advices;

(h)

researching, designing and launching services or products, including seminars/events/forums;

(i)

promoting and marketing services and products subject to your exercise of the opt-out right (please see further details in Clause 2.2 below); or

(j)

purposes directly related or incidental to the above.

2.2

We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. In this connection, please note that:

(a)

your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, and background and demographic data held by us from time to time may be used by us in direct marketing;

(b)

the following classes of services, products and subjects may be marketed in direct marketing:

(i)

services and products related to our Site and/or our affiliates (including marketing affiliates programs we are a part of);

(ii)

reward, loyalty or privileges programmes, promotional offers and related services; and

(iii)

invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.

We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials by simply telling us (see below for contact details), and we will cease to do so, without charge.

Disclosure of your information

We will keep the personal data we hold confidential but you agree we may provide information to:

(a)

any member of our group, which means our subsidiaries and our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006;

(b)

personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;

(c)

our overseas offices, affiliates, business partners and counterparts (if any);

(d)

persons under a duty of confidentiality to us;

(e)

persons to whom we are required to make disclosure under applicable laws and regulations in or outside England and Wales; or

(f)

actual or proposed transferees or participants of our services in or outside England and Wales.

Cookies

4.1

The Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site.

4.2

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

4.3

We use two types of cookies: persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

4.4

We use the following cookies:

(a)

Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.

(b)

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.

(c)

Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

(d)

Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

4.5

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Site.

4.6

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

4.7

We may use third-party web analytics services on our Site. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the Site. The information collected through these means (including IP addresses) is disclosed to these service providers, who use the information to evaluate use of the Site. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

Security

5.1

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using TLS/SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.2

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

Data transfers

The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps that are reasonably necessary to ensure that your data is treated securely in accordance with this Privacy Policy.

Your rights

8.1

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:

Mr N Coyle
Canyudo Ltd

7 MANOR STREET
BRIDLINGTON
ENGLAND
YO15 2SA

8.2

Our Site may, from time to time, contain links to and from third-party websites over which we have no control. If you follow a link to any of these websites, please note that they have their own practices and policies. We encourage you to read the privacy policies or statements of these websites. We accept no responsibility or liability for any practices on third-party websites.

Access to Information

The Data Protection Act 1988 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request will be subject to a fee of ten British pounds (GBP 10) to meet our costs in providing you with details of the information we hold about you.

Contact

Questions, comments and requests regarding the Privacy Policy are welcomed and should be addressed to:

Mr N Coyle
Canyudo Ltd

7 MANOR STREET
BRIDLINGTON
ENGLAND
YO15 2SA

Last updated: 5 February 2019